Syllabus

Course Overview / Objectives

This course will challenge you to apply the skills you learn in the Information systems and/or operations management curriculum in real world projects sponsored by clients. A select few among your cohort will get the opportunity to participate in this course, based on your background, skills and your prior course work.
By the end of this course, you should be able to:

1. WORK IN A TEAM
You will learn and apply strategies to build and maintain a high-performing team.

2. SOLVE A PROBLEM
You will learn a methodology and build a toolbox for solving complex problems to help you successfully solve the challenge facing the client organization. You will apply problem-solving and analytical skills from throughout the Information systems and/or operations management curriculum to issues identified in the practicum experience with local companies through consultation with faculty.

3. SELL YOUR SOLUTION
You will learn to effectively manage a client relationship and present your recommendations to your client in a compelling way.

Project Deliverables

To assist you in your project, there will be a series of deliverables that you will be required to turn in during the course of the semester including:

Team Charter (5%)
Client Fact Pack (5%)
Engagement Agreement (5%)
Issue tree (5%)
Project Plan (5%)
Midpoint Presentation (10%)
Executive Summary/Analysis (10%)
Final presentation (20%)


Course Schedule

MODULE 1 – LEARN THE BUSINESS

Session 1: Class Kickoff and Understanding Organizations

Objectives:
1. Set expectations for the semester
2. Introduce problem solving methodology
3. Client introductions
4. Learn framework to think about organizations in different ways (i.e. rational, natural, open system)

Assignments:
Watch: Session 2 videos from Compass
Submit: Project preferences before noon on Friday
Read: Haas, M. & Mortensen, M. 2016. The Secrets of Great Teamwork. Harvard Business Review, 94(6): 70-76.


Session 2: Creating a Successful Team and Building Relationships

Objectives:
1. Receive project and team assignments
2. Set expectations and norms for your team
3. Learn how to make a good first impression with your client
4. Clarify the scope of your project

Assignments:
Watch: Session 3 videos from Compass
Submit: Team Charter
Submit: Client Fact Pack
Sign: Client NDA
Send: Team bios to client
Schedule: Initial client call

MODULE 2 – FRAME THE PROBLEM

Session 3: Discovering, Defining and Breaking Down the Problem

Objectives:
1. Learn how to define the problem, differentiate symptoms vs. root causes, and break down the problem using an issue tree

Assignments:
Watch: Session 4 videos from Compass
Submit: Engagement Agreement
Complete: Issue tree
Begin: Project Plan


Session 4: Issue Tree Presentation and Building a Project Plan

Objectives:
1. Teams will present their issue trees and get feedback from professors and peers
2. Create a project plan based on your issue tree

Assignments:
Watch: Session 5 videos from Compass
Edit and Submit: Issue tree
Submit: Initial Project Plan


MODULE 3 – COLLECT AND ANALYZE THE DATA

Session 5: Research

Objectives:
1. Learn about different types of research
2. Assess your own team’s effectiveness and how to improve

Assignments:
Schedule: Initial meeting with librarian
Submit: Reflection Essay #1
Submit: Updated Project Plan #1


Session 6: In-class work time

Objectives:
1. Work in groups to collect data and move forward with your projects

Assignments:
Watch: Session 7 videos from Compass
Submit: Updated Project Plan #2


Session 7: Identifying Insights from Data and Creating a Storyboard

Objectives:
1. Teams discuss what data they have collected so far and what it means
2. Learn to present your ideas in a compelling way

Assignments:
Watch: Session 8 videos from Compass
Schedule: Midpoint Presentation with Client
Schedule: Dry Run Presentation with Senior Manager
Begin: Midpoint Presentation
Submit: Updated Project Plan #3

Session 8: In-Class Presentations

Objectives:
1. Practice mid-point presentation and get feedback from peers

Assignments:
Watch: Session 9 videos from Compass
Deliver: Midpoint Presentation to Client
Submit: Peer Evaluation
Submit: Updated Project Plan #4


NO CLASS – SPRING BREAK


Session 9: Working with Conflict and Managing Scope Change

Objectives:
1. Review results of peer feedback
2. Learn how to give and receive constructive feedback
3. Know how to deal with any changes in expectations from your client

Assignments:
Submit: Updated Project Plan #5


Session 10: In-class work time

Objectives:
1. Work in groups to collect data and move forward with your projects

Assignments:
Watch: Session 11 videos from Compass
Submit: Reflection Essay #2
Submit: Updated Project Plan #6


MODULE 4 – DEVELOP AND DELIVER THE SOLUTION

Session 11: Creating Lasting Change

Objectives
1. Understand models of organizational change and how you can use them to help create meaningful change for your client

Assignments:
Submit: Updated Project Plan #7

Session 12: In-class work time

Objectives:
1. Work in groups to collect data and move forward with your projects

Assignments:
Watch: Session 13 videos from Compass
Submit: Updated Project Plan #8


Session 13: Compelling Presentations

Objectives:
1. Learn to present information in a professional and compelling manner

Assignments:
Watch: Session 14 videos from Compass
Submit: Updated Project Plan #9

Session 14: In-Class Presentations and Course Wrap up

Objectives:
1. Practice final presentation and get feedback from professors and peers
2. Discuss key learnings from the semester.
3. Make final preparations for client presentation

Assignments:
Submit: Updated Project Plan #10
Schedule: Final Presentation with Client
Schedule: Dry Run Final Presentation with Senior Manager


NO CLASS ON 5/7/2020 – READING DAY

Assignments:
Deliver: Final Presentation to Client
Submit: Final Deliverables (presentation, write up)
Submit: Final Peer Evaluation
Submit: Reflection Essay #3 (after final presentation)